Frequently Asked Questions

Everything you need to buy confidently from Sithevra.

How do I receive my product?

After successful PayFast payment, your files are delivered to your dashboard downloads.

Is payment secure?

Yes. Checkout is processed by PayFast using encrypted payment infrastructure.

Can I get a refund?

Because these are digital products, all sales are final once the file has been downloaded. If you have a technical access issue, contact support within 14 days and we will help.

Can I use the product commercially?

Most products include commercial-use terms for your business or client work. Please verify details on each product page and in the license policy.

What happens if I cannot access my download?

Contact us through the Contact page with your order email. We will help restore access as quickly as possible.

Do I need an account?

Yes. An account is required so we can securely attach purchases to your dashboard downloads.